Effective Date: January 1st 2021
Thank you for choosing Lux Agora LLC.
We strive to provide the best products and services to our valued customers. However, if you are not entirely satisfied with your purchase, we're here to help. This refund policy outlines the terms and conditions for requesting a refund from Lux Agora LLC.
1. Eligibility for Refunds
1.1 Product Refunds: We offer refunds for physical products purchased directly from Lux Agora LLC, subject to the conditions mentioned in section 2 of this policy.
1.2 Service Refunds: Refunds for services provided by Lux Agora LLC are subject to the terms and conditions outlined in the service agreement or contract specific to that service. Please refer to the applicable agreement or contact our customer support for more information.
2. Conditions for Product Refunds
2.1 Return Period: To be eligible for a refund, you must request a return within 10 days from the date of purchase.
2.2 Product Condition: The returned product must be in its original condition and packaging, with all accessories and documentation included. It should be free from any signs of use, damage, or alteration.
2.3 Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of shipment.
2.4 Inspection and Approval: Upon receiving the returned product, Lux Agora LLC will inspect it to ensure it meets the conditions for a refund. We reserve the right to refuse a refund if the product does not meet the required criteria.
3. Refund Process
3.1 Refund Method: If your refund request is approved, we will initiate a refund to your original method of payment. Please note that the refund amount may be subject to deductions for any applicable shipping charges or restocking fees.
3.2 Refund Timeline: The time taken for the refunded amount to reflect in your account may vary depending on your payment provider. Please allow up to 14 business days for the refund to be processed and appear in your account.
4. Non-Refundable Items and Services
The following items and services are generally non-refundable:
5. Contact Us
If you have any questions or need assistance with your refund request, please contact our customer support team through our email: firstname.lastname@example.org
We will be happy to guide you through the refund process and address any concerns you may have.
Please note that Lux Agora LLC reserves the right to update or modify this refund policy at any time without prior notice. The version of the policy in effect at the time of your purchase will govern the refund process for that specific transaction.
Last updated: June 15th 2023